Answering Common Questions about Virtual Voicemail Service

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If you are operating a business, you always want to stay connected to your customers 24/7. Even if your physical store closes at 6 p.m., you have to find a way for your customers to reach out to you when they have a complaint or feedback.

Virtual Voicemail is a tool that ensures that no message will go unnoticed or unresolved ever again. You can extend the office hours of your business even when you are at home, sound asleep.

Here are some of the frequently asked questions about the online voicemail service:


I’ve heard about visual voicemail, what it is again?

Visual Voicemail is a feature that is offered by service providers like Talkroute, which allows you to view your messages in the mailbox or listen to the feedback or complaint across multiple devices. You scroll through the notes on your inbox and click on the message you want to hear. You have the option of replying to the message by text or call back.


Can I customize by virtual voicemail number?

You can undoubtedly apply for vanity phone numbers to serve as our virtual mailbox. This service is recommended, in fact, for better memory recall and also to reinforce your brand. A 1-800 number mixed with words or phrases makes it easier to remember your contacts. It’s always better to make your online mailbox toll-free to encourage your customers to contact you as they won’t worry about the cost, especially when they are out of state.


Do I need to buy new phones or equipment?


The Virtual Voicemail service is 100% virtual. This means that you don’t have to buy additional equipment or machines to avail the services. You can use a separate phone as a dedicated virtual mailbox. Alternatively, you can also assign several devices for each department to make sure the problem goes directly to the right person who can do something about it. You can choose to make a landline or your smartphone as the voicemail center.


What happens to old messages in the mailbox?

The messages will be stored and archived until you delete them. You can access the history anytime, which can be crucial when you want to assess the performance of your employees in handling tickets. Most mailboxes, however, have a storage limit so you may have to delete old messages to accommodate new ones. There’s also a limit on the length of each message, which is typically around the 3-minute mark. Nevertheless, there’s no reason to keep a message after the employee evaluation period.


Can I link my phone with the voicemail?

You can positively link your iPhone or Android phone with your virtual mailbox. In this way, all messages will be automatically routed to your device. You can also access your messages anytime you like through an app.

Are you interested in the online mailbox service? Talk to the customer representatives of Talkroute so you can begin the process of deploying a voicemail service on your business right away.