You Are Not The Customer
Source: https://amp.vonage.com
The vendor-client relationship is between the loan servicers and the lenders. The homeowner is not part of the equation. You may think you are the customer. But your loan is just an asset, you are just a commodity. This is the reality of the financing business. But this should not make you feel bad, as long as you get the loan with good rates, they can call you whatever. And you get to buy your home. So don’t let this fact affect you.