50 Worst Airlines In The World

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Icelandair

Source: https://standbynordic.com

Iceland’s flag carrier, Icelandair’s scores poorly in its flight performance as evidenced by its below-average on-time rate of 62.23% as well as its frustrating claims processing procedures, which show how atrocious the airline’s customer service is.

To illustrate how bad Icelandair’s claim compensation for delayed flights is, imagine this. Customers are made to wait for 6 weeks for Icelandair to acknowledge the receipt of their claims. Afterwards, it’s a 117-day wait while the company sends the cases to claims court. Lastly, once the claims are deemed valid, customers are made to wait another 43-days before they receive their pay-out.